Terms of service

OVERVIEW

Welcome to Norwood Goods.

The terms “we,” “us,” and “our” refer to Norwood Goods. We operate this website and online store, including all related information, content, features, tools, products, and services, to provide customers with a curated online shopping experience collectively referred to as the “Services.”

Our online store is hosted and powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you visit our website, use our Services, or purchase products from us.

Please read these Terms of Service carefully. They include important information regarding your legal rights, order conditions, warranty disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Our Privacy Policy is available at:

/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 – ELIGIBILITY, ACCESS, AND ACCOUNTS

By using the Services, you confirm that you are at least the age of majority in your country, state, or place of residence.

You may permit a minor dependent to use the Services only under your supervision and through a device that you own or manage.

To browse our store, create an account, or place an order, you may be asked to provide information including your name, email address, billing address, shipping address, phone number, and payment details.

You represent that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for maintaining the security and confidentiality of your account credentials. You are also responsible for activities conducted through your account.

You must not transfer, sell, assign, or license your customer account to another person without our written permission.

We reserve the right to refuse service, suspend an account, or cancel an account where we reasonably believe that fraud, unlawful activity, misuse, or a violation of these Terms has occurred.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products and product information accurately.

However, product colours, dimensions, textures, finishes, packaging, and appearance may vary slightly from the images displayed on your device. Differences may occur because of screen settings, lighting, manufacturing variations, product updates, or supplier changes.

Product images may include decorative or supporting objects that are not included with the purchased product. Please review the product title, description, specifications, quantity, and variant information before placing an order.

We do not guarantee that every product’s appearance will be identical to the images shown on the website.

Product descriptions, images, specifications, prices, variants, availability, and packaging may be updated without prior notice.

We reserve the right to discontinue a product or limit the quantity available to a customer, location, geographic region, or jurisdiction.

Products are offered subject to availability.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase the products included in that order.

We reserve the right to accept, decline, modify, or cancel an order where reasonably necessary. Reasons may include:

Product unavailability
Incorrect product or pricing information
Payment failure
Suspected fraud or unauthorized payment
Shipping restrictions
Incorrect customer information
An inability to fulfil or deliver the order
A violation of these Terms

An automated order acknowledgement does not necessarily mean that an order has been finally accepted.

Your order is accepted after your payment has been successfully processed and we confirm that the order can be fulfilled.

Please review your order carefully before submitting it. We may be unable to change or cancel an order after it has been submitted to our fulfilment partner.

If you need to request a cancellation or correction, contact us as soon as possible at:

support@norwoodgoods.com

We cannot guarantee that a cancellation or change will be possible after fulfilment processing has begun.

If we decline, modify, or cancel an order, we will attempt to notify you using the email address, phone number, billing address, or shipping information provided with the order.

When applicable, a refund will be issued to the original payment method.

Returns, replacements, exchanges, and refunds are governed by our Return and Refund Policy, available at:

/policies/refund-policy

Products purchased through our Services are intended primarily for personal or household use. They must not be purchased for unauthorized resale, fraudulent activity, or unlawful export.

SECTION 4 – PRICES, PAYMENTS, AND BILLING

Product prices, discounts, promotional offers, and availability may change without prior notice.

The amount charged for a product will be the price displayed when the order is submitted, subject to correction of clear pricing or technical errors.

Unless expressly stated otherwise, displayed product prices may not include applicable taxes, shipping fees, customs charges, duties, payment-processing fees, or other charges that may apply.

Any applicable shipping charge or tax collected by us will be displayed during checkout before the customer completes the order.

Promotional offers may be subject to separate terms, eligibility conditions, usage limits, expiration dates, and product restrictions.

You agree to provide accurate, complete, and current billing, payment, and account information.

You represent that:

You are authorized to use the payment method provided.
The billing information supplied is accurate.
The payment provider is authorized to process the transaction.
You will pay all amounts displayed and accepted during checkout.

Payments may be processed by third-party payment providers. Their processing services may be subject to separate terms and privacy policies.

We do not directly control the approval or rejection of payments by banks, card issuers, PayPal, or other payment providers.

If a payment is declined or reversed, we may suspend fulfilment or cancel the affected order.

SECTION 5 – SHIPPING AND DELIVERY

Orders may be processed and fulfilled with the assistance of third-party suppliers, fulfilment providers, logistics companies, warehouses, and shipping carriers.

Current processing estimates, delivery estimates, shipping availability, shipping charges, and service areas are provided in our Shipping Policy, available at:

/policies/shipping-policy

Processing and delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Public holidays
High seasonal demand
Service disruptions
Address problems
Transportation interruptions
Customs or regulatory processing where applicable
Events of force majeure

Tracking information will be supplied when available from the fulfilment provider or shipping carrier.

The customer is responsible for providing a complete and accurate shipping address, including apartment, unit, suite, building, postal code, and contact information where applicable.

We are not responsible for delays, unsuccessful delivery, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

Customers should contact us promptly if they identify an address error. Address corrections cannot be guaranteed after fulfilment processing has started.

Ownership and risk of loss pass to the customer when the order is delivered to the shipping address provided at checkout, except where applicable law requires otherwise.

Nothing in this section limits any mandatory consumer rights available under applicable law.

SECTION 6 – RETURNS, REFUNDS, AND REPLACEMENTS

Return, refund, replacement, cancellation, damaged-item, incorrect-item, and missing-item requests are governed by our Return and Refund Policy.

Our Return and Refund Policy is available at:

/policies/refund-policy

Customers must follow the instructions in that policy before returning any product.

Do not send a product to an address shown on the original parcel, product packaging, supplier documentation, or shipping label unless our customer support team has specifically confirmed that address for the approved return.

An unauthorized return may not be accepted or refunded.

We may request photographs, videos, packaging images, shipping labels, delivery information, or other reasonable evidence when reviewing claims involving damaged, defective, incorrect, incomplete, or missing products.

Approval of a return, replacement, or refund is subject to our Return and Refund Policy and applicable consumer law.

SECTION 7 – INTELLECTUAL PROPERTY

The Services and their contents, including the Norwood Goods name, logos, designs, written content, graphics, website layout, photographs, videos, product presentations, and other original materials, are owned by or licensed to Norwood Goods and are protected by applicable intellectual-property laws.

These Terms permit you to access the Services for personal and non-commercial use.

Without our written permission, you must not:

Reproduce or republish website content
Copy or distribute our original images or videos
Modify or create derivative works from our content
Use our branding in a misleading manner
Download or store substantial portions of our website
Sell, license, or commercially exploit our content
Suggest that you are affiliated with or endorsed by Norwood Goods

Product names, logos, images, and trademarks belonging to Shopify, suppliers, manufacturers, or other third parties remain the property of their respective owners.

Nothing in these Terms grants you ownership of or a licence to use our intellectual property except for the limited personal use expressly permitted by these Terms.

SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, services, features, or integrations supplied by third parties.

We may not monitor, control, or manage all aspects of those third-party services.

Access to third-party tools may be provided on an “as is” and “as available” basis, without representations or warranties from us regarding their availability, accuracy, or suitability.

Your use of a third-party tool may be subject to that provider’s separate terms, conditions, and privacy policy.

You are responsible for reviewing and accepting the terms applicable to any third-party service that you choose to use.

We may introduce, change, suspend, or discontinue optional tools and website features at any time.

SECTION 9 – THIRD-PARTY LINKS

The Services may contain links to websites, services, applications, or content operated by third parties.

We do not control and are not responsible for the availability, content, accuracy, security, privacy practices, products, or services of third-party websites.

Accessing a third-party website is at your own discretion and risk.

Before completing a transaction with a third party, you should review that party’s terms, policies, pricing, and business practices.

Questions or complaints regarding a third-party website or service should be directed to the relevant third party.

This section does not remove responsibility that cannot lawfully be excluded.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Norwood Goods is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions directly between you and Norwood Goods.

Shopify is not the seller of the products offered by Norwood Goods and is not responsible for fulfilment, product quality, delivery, returns, refunds, injuries, damages, or losses arising from products purchased from our store.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from transactions between you and Norwood Goods.

Nothing in this section limits rights that cannot legally be waived.

SECTION 11 – PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy.

Our Privacy Policy is available at:

/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may collect and process information about your access to and use of the Services to operate and improve its platform.

Information submitted through the Services may also be shared with service providers involved in activities such as:

Payment processing
Order processing
Fraud prevention
Website hosting
Analytics
Customer support
Product fulfilment
Shipping and delivery

Some service providers may process information in countries other than your country of residence.

Please review our Privacy Policy for further information about the types of personal information collected, how information is used, and the rights that may be available to you.

SECTION 12 – CUSTOMER REVIEWS, COMMENTS, AND FEEDBACK

If you submit a review, image, video, suggestion, comment, idea, proposal, or other content to us, collectively referred to as “Feedback,” you confirm that you have the necessary rights to provide it.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for purposes related to operating, improving, and promoting our Services.

This licence does not transfer ownership of your original Feedback to us.

You represent that your Feedback:

Is accurate to the best of your knowledge
Does not infringe another person’s rights
Does not contain unlawful, abusive, defamatory, obscene, or misleading material
Does not contain malware or malicious code
Discloses any material incentive or compensation received for the submission

We may monitor, reject, edit, or remove Feedback that violates these Terms, applicable law, or our content standards.

We are not required to keep Feedback confidential, pay compensation for it, publish it, or respond to it.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

The Services may occasionally contain errors, inaccuracies, or omissions relating to:

Product descriptions
Product images
Specifications
Prices
Discounts
Promotions
Availability
Shipping charges
Processing estimates
Delivery estimates
Product variants

We reserve the right to correct errors, update information, modify listings, or cancel affected orders where reasonably necessary.

Where an order is cancelled because of an error and payment has already been collected, the applicable amount will be refunded to the original payment method.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

For unlawful, fraudulent, deceptive, or malicious activity.
To violate applicable international, national, state, provincial, or local laws.
To infringe our intellectual-property rights or the rights of another party.
To harass, threaten, abuse, defame, discriminate against, or harm another person.
To submit false or misleading information.
To impersonate another person, company, or organization.
To upload or transmit malware, viruses, or harmful code.
To collect or track personal information without lawful authority.
To send spam, phishing messages, or unauthorized solicitations.
To bypass website security, authentication, or access controls.
To interfere with the operation or security of the Services.
To copy, scrape, extract, resell, or commercially exploit substantial parts of the Services without permission.
To place fraudulent orders or initiate dishonest payment disputes.
To use automated systems in a manner that damages, overloads, or interferes with the Services.

We may restrict or terminate access to the Services if we reasonably believe that these Terms have been violated.

SECTION 15 – TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to the Services where reasonably necessary, including where:

These Terms have been violated
Fraud or unlawful conduct is suspected
Website security is threatened
Payment obligations remain unpaid
Continued access may cause harm or liability

Termination does not remove obligations or liabilities that arose before the termination date.

Sections concerning intellectual property, feedback, disclaimers, liability, indemnification, governing law, privacy, and any other provisions that by their nature should continue will remain effective after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis, except for warranties or consumer rights that cannot legally be excluded.

We do not guarantee that:

The Services will always be uninterrupted or error-free
Every website error will be corrected immediately
Every product will meet a customer’s subjective expectations
Product availability will remain unchanged
Delivery will occur on an exact estimated date

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer right that cannot lawfully be excluded or limited.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Norwood Goods and its owners, affiliates, employees, contractors, agents, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services or products purchased through the Services.

This may include loss of profits, loss of revenue, loss of data, loss of opportunity, or replacement costs, except where such liability cannot legally be excluded.

Our total liability arising from a specific order will not exceed the amount paid for the affected product, except where applicable law requires a different remedy or does not permit such a limitation.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Norwood Goods, Shopify, and their respective affiliates, owners, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable legal expenses arising from:

Your material violation of these Terms.
Your unlawful use of the Services.
Your infringement of another party’s rights.
Fraudulent or malicious activity conducted by you through the Services.

This obligation does not apply to losses caused by our own unlawful conduct, negligence, or breach of obligations where responsibility cannot lawfully be excluded.

SECTION 19 – FORCE MAJEURE

We will not be responsible for a delay or failure to perform an obligation caused by circumstances outside our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Fire or flood
War or civil unrest
Government action
Labour disruption
Epidemics or public-health emergencies
Carrier or transportation disruption
Internet or telecommunications failures
Supplier or warehouse interruptions
Payment-network failures

We will make reasonable efforts to resume affected services when reasonably possible.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be treated as removed without affecting the validity or enforceability of the remaining provisions.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

A failure by us to enforce a provision of these Terms does not constitute a permanent waiver of that provision or any other right.

These Terms, together with the policies and notices published on our website, constitute the agreement between you and us regarding your use of the Services.

They replace prior communications or understandings relating to the same subject matter.

SECTION 22 – ASSIGNMENT

You must not transfer or assign your rights or obligations under these Terms without our prior written permission.

We may transfer or assign our rights and obligations in connection with a business restructuring, sale, merger, acquisition, or transfer of business operations, subject to applicable law.

SECTION 23 – GOVERNING LAW

These Terms of Service and any separate agreement through which we provide the Services will be governed by and interpreted in accordance with the laws of India.

Any dispute will be subject to the jurisdiction of the competent courts applicable to the place where the business operating Norwood Goods is legally established in India, unless mandatory consumer-protection law permits or requires the dispute to be handled in another jurisdiction.

Nothing in these Terms limits any mandatory consumer rights available under the laws applicable to the customer.

SECTION 24 – CHANGES TO THESE TERMS

You may review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace these Terms by publishing an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

Changes will apply from the effective date stated in the updated Terms.

Your continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Norwood Goods
Email: support@norwoodgoods.com

Our legal business name, business address, and other required contact details are available through the Contact Information policy or Contact Us page published on our website.