Refund policy

Return Request Window

You may request a return within 14 days after the order is marked as delivered.

To be eligible for a return, the product must be unused, unworn, unwashed and in its original packaging, with all accessories, labels and documentation included.

Proof of purchase is required.

Return Authorization

Do not send a product to the address shown on the original shipping package. Products returned without prior authorization may not be accepted or refunded.

After approving your request, we will provide return instructions and the applicable return address.

Change-Of-Mind Requests

Eligible change-of-mind requests must be submitted within 14 days after delivery.

Products must be unused, unopened where applicable, and in their original packaging.

All requests are reviewed before authorization. Do not return any product without written approval and return instructions from Norwood Goods.

Depending on the product, order value and return location, we may offer a physical return, store credit, exchange, partial refund or another appropriate resolution.

When a physical return is authorized, the customer is responsible for return-shipping costs. The applicable return address will be provided after approval.

Products sent without authorization, or sent to the original supplier or shipping address, may not be accepted or refunded.

Damaged, Defective Or Incorrect Items

Please inspect your order immediately after delivery.

• Damaged
• Defective or not functioning
• Incorrect
• Missing from the order

Please provide:

• Your order number
• Clear photographs or video showing the issue
• Photographs of the packaging and shipping label
• A description of the problem

When the claim is approved, we will normally provide a replacement at no additional charge.

If a replacement is unavailable or unsuitable, we may issue a refund to the original payment method.

Do not discard the product, packaging or shipping label until your claim has been reviewed.

Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Final-sale products
• Personalized or customized products
• Used, worn, washed or damaged products
• Products returned without their original packaging
• Hygiene-sensitive or personal-care products after opening
• Gift cards
• Products specifically identified as non-returnable on the product page

Cancellations

Orders may be cancelled only before fulfillment or shipment begins. Because orders can enter processing quickly, cancellation requests are not guaranteed.

Orders that have already shipped cannot be cancelled.

Refunds

We will notify you after reviewing your return or claim.

When a refund is approved, it will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Norwood Goods cannot control delays caused by banks, card issuers or payment providers.

Refused or Undeliverable Packages

Orders returned because of an incorrect address, refused delivery, an unclaimed package or another customer-related delivery issue may be subject to additional shipping charges.

Refunds for these orders, when approved, may exclude original shipping charges and any return-to-sender fees.

Contact

For return, replacement or refund assistance, contact:

Norwood Goods
Email: support@norwoodgoods.com / info@norwoodgoods.com