Shipping policy

SHIPPING DESTINATIONS

Norwood Goods currently ships only to eligible physical addresses within the contiguous United States.

We do not currently ship to:

  • P.O. boxes
  • APO or FPO military addresses
  • Alaska or Hawaii
  • Puerto Rico or other United States territories
  • International addresses

ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing may take up to 5 business days during holidays, periods of high demand, inventory shortages, address-verification delays or other circumstances outside our control.

ESTIMATED DELIVERY

After an order has shipped, estimated delivery is normally 5–10 business days.

Delivery dates are estimates and are not guaranteed. Severe weather, carrier delays, high shipping volumes, incorrect addresses and other circumstances outside our control may affect delivery times.

SHIPPING CHARGES

Norwood Goods offers free standard shipping to eligible physical addresses within the contiguous United States.

The available shipping method and final shipping charge will be displayed during checkout before payment is completed.

ORDER TRACKING

When tracking information becomes available, Norwood Goods will send it to the email address provided during checkout.

Tracking may take up to 3 business days after shipment to begin displaying carrier updates.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate physical delivery address.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after fulfillment has started.

Norwood Goods is not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address.

MULTIPLE PACKAGES

Orders containing multiple products may be fulfilled from different locations. Products from the same order may therefore arrive in separate packages and on different dates.

You will receive available tracking information for each shipment.

DELIVERED BUT NOT RECEIVED

When tracking shows that an order was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members or neighbours.
  3. Contact the shipping carrier.
  4. Contact Norwood Goods if the package still cannot be located.

We may request information or carrier documentation before approving a replacement or other resolution.

LOST OR DELAYED ORDERS

Contact us when tracking has not updated for an extended period or the estimated delivery period has passed.

We will investigate the shipment with our fulfillment and carrier partners. A replacement or refund may be provided when the shipment is confirmed as lost.

CONTACT

For shipping assistance, contact:

Norwood Goods
Email: support@norwoodgoods.com